Terms & Conditions

Last Updated: December 9, 2025

1. Introduction & Agreement to Terms

Welcome to Vanillagood (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms,” “Terms of Service”) govern your access to and use of our website located at Vanillagood.com (“Website”), and any purchase of products or services offered through the Website.

By visiting our Website, browsing our catalog, or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms, including any additional terms, policies, and notices referenced herein and/or available by hyperlink (such as our Privacy Policy, Shipping Policy, and Returns & Refunds Policy).

If you do not agree to these Terms, you must not access the Website, place an order, or use any part of the Service.

Our online store is hosted and operated on the Shopify platform. Shopify Inc. provides the e-commerce platform that enables us to sell our products and services to you. While Shopify powers the technical infrastructure (including hosting, checkout, and certain security features), Vanillagood is solely responsible for:

  • All product listings, descriptions, pricing, and promotional content;
  • Order processing and fulfillment;
  • Customer service, support, and communication;
  • Compliance with applicable laws and regulations; and
  • Accuracy and transparency of information presented on Vanillagood.com.

By using our Website, you acknowledge this allocation of responsibilities and agree that your contractual relationship concerning purchases is with Vanillagood, not Shopify.

2. Eligibility to Use the Website

By using this Website, you represent and warrant that you:

  • Are at least 18 years of age or the age of majority in your state of residence;
  • Have the legal capacity to enter into binding contracts; and
  • Will use the Website only in accordance with these Terms and all applicable laws and regulations.

If you do not meet these requirements, you must not use this Website or any of our Services.

3. Account Registration & Responsibilities

You may choose to create an account on Vanillagood.com to streamline your shopping experience, manage your orders, and save preferences. If you create an account, you agree to:

  • Provide accurate, current, and complete information;
  • Promptly update your information as needed to keep it accurate and complete;
  • Maintain the confidentiality of your login credentials; and
  • Accept responsibility for all activities that occur under your account.

You must notify us immediately at support@vanillagood.com if you suspect any unauthorized use of your account or any other breach of security. We reserve the right to suspend or terminate accounts, refuse service, or cancel orders if we believe that you have violated these Terms or provided inaccurate information.

4. Products, Listings & Availability Disclaimer

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability information on Vanillagood.com are accurate and up to date. However:

  • Colors and appearance may vary due to screen settings or lighting conditions;
  • Dimensions, weights, and other details may be approximate;
  • Product availability cannot be guaranteed and may change without notice; and
  • We may discontinue or modify products at any time.

All products are intended for personal, non-commercial use unless explicitly stated otherwise. Any reliance on the material on this Website is at your own risk. We strive to maintain transparency and avoid any misleading or deceptive content, in line with applicable consumer protection expectations and advertising standards.

5. Pricing, Taxes & Modifications

All prices displayed on Vanillagood.com are in United States Dollars (USD) unless otherwise indicated. Prices are subject to change at any time without prior notice. We may also modify, suspend, or discontinue promotions, discount codes, or sales events at our discretion.

You are responsible for any applicable taxes, including sales tax, that may be charged in accordance with state and local laws. Taxes, shipping fees, and any additional charges will be clearly displayed at checkout before you finalize your purchase.

In the event of a pricing error or discrepancy, we reserve the right to correct such errors and cancel or adjust orders that were placed at an incorrect price, even after an order confirmation has been issued. If your order is canceled due to a pricing error after payment has been processed, you will receive a full refund.

6. Order Acceptance, Refusal & Cancellation Rights

Submission of your order on Vanillagood.com constitutes an offer to purchase the products in your cart, subject to these Terms. We reserve the right to accept or reject any order, in whole or in part, at our sole discretion. Your order is not considered accepted until we issue an order confirmation email.

We may refuse or cancel an order for reasons including, but not limited to:

  • Product unavailability or inventory discrepancies;
  • Suspicion of fraudulent or unauthorized activity;
  • Inaccurate billing, payment, or shipping information;
  • Pricing or listing errors; or
  • Violations of these Terms or applicable laws.

We may use Shopify’s built-in fraud analysis tools and third-party risk assessment systems to reduce fraud and protect our customers and business. Suspicious or high-risk orders may be delayed, placed on hold, or canceled while we seek additional verification.

If you wish to cancel or modify your order, please contact us as soon as possible at support@vanillagood.com. Once an order has entered processing or shipping, we may be unable to accommodate changes or cancellations.

7. Billing & Payment Terms

We currently accept payment via:

  • PayPal

By providing your payment information, you represent and warrant that you are authorized to use the chosen payment method and that the information you provide is accurate and complete. You authorize us (and our payment processor or PayPal) to charge the full amount of your order, including applicable taxes and shipping fees.

Our store uses Shopify’s secure checkout infrastructure. Customer data and transaction details may be stored on Shopify’s servers located in the United States and Canada, subject to Shopify’s own security practices and privacy obligations. We do not store full payment card numbers on our servers.

If subscription or recurring billing options become available on Vanillagood.com, the specific terms (such as billing frequency, cancellation conditions, and renewal rules) will be clearly disclosed at the point of enrollment. You will be responsible for reviewing and agreeing to any such terms before activating a subscription.

8. Shipping, Delivery & Risk of Loss

We currently ship orders within the United States using trusted carriers, including but not limited to: USPS, UPS, FedEx, and DHL. Available shipping options, applicable fees, and estimated delivery times will be displayed at checkout.

Delivery estimates are provided for convenience only and are not guaranteed. Actual delivery times may vary due to factors such as carrier workload, weather conditions, peak seasons, or other circumstances beyond our control. We are not liable for delays caused solely by carrier operations or external disruptions.

Risk of loss and title for products pass to you when the order is delivered to the shipping address you provided and marked as delivered by the carrier. We are not responsible for packages that are lost or stolen after delivery confirmation. If your package is marked as delivered but you cannot locate it, you should contact the carrier directly to initiate a claim.

It is your responsibility to provide accurate and complete shipping details. Orders returned to us due to incorrect or incomplete addresses may incur additional reshipment fees or may be refunded minus applicable shipping costs, in accordance with our Shipping and Returns policies.

9. Returns, Refunds & Replacements

We aim to offer a customer-friendly return experience while maintaining fair and transparent rules. The full details of our returns and refund practices are outlined in our dedicated Returns & Refund Policy, which is incorporated into these Terms by reference.

In general, returns are accepted within the time frame and conditions specified in our policy. Items may need to be:

  • Returned within the stated return window;
  • In original condition and packaging, with tags where applicable; and
  • Free from signs of excessive wear, damage, or misuse.

Certain items (for example, intimate apparel, personalized products, or final-sale items) may be non-returnable, as described in our policy and product listings. We reserve the right to inspect returned products and refuse returns that do not meet our stated criteria.

Refunds, when approved, will be processed back to the original payment method. Processing times may vary depending on your bank, credit card issuer, or PayPal. Where applicable, we may offer replacements or store credit as an alternative to a refund.

10. Accuracy of Information

We strive for clarity and accuracy across all content on Vanillagood.com, including product descriptions, pricing, promotions, and policy pages. However, the Website may occasionally contain typographical errors, inaccuracies, or omissions.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or related to the Service is inaccurate at any time without prior notice (including after you have submitted your order).

11. Prohibited Uses

You agree not to use the Website or any of its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts;
  • To violate any international, federal, state, or local regulations, rules, or laws;
  • To infringe upon or violate our intellectual property rights or the rights of others;
  • To harass, abuse, insult, defame, slander, intimidate, or discriminate against others;
  • To submit false or misleading information or impersonate others;
  • To upload or transmit viruses, malware, or any other malicious code;
  • To collect or track personal information of others without consent;
  • To spam, phish, scrape, crawl, or perform automated access without authorization; or
  • To interfere with or circumvent security features of the Website or any related systems.

We reserve the right to terminate your use of the Service or Website for violating any of the prohibited uses.

12. Intellectual Property Rights

All content on Vanillagood.com, including but not limited to text, images, graphics, logos, icons, product photographs, page layouts, and design elements, is owned by or licensed to Vanillagood and is protected by applicable copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works, publicly display, or otherwise use any content from the Website without our prior written permission, except for personal, non-commercial use consistent with these Terms.

All trademarks, service marks, and trade names used on the Website are the property of their respective owners. Use of any third-party marks does not imply endorsement or affiliation.

13. Third-Party Tools, Apps & Integrations

Our store may use third-party applications and integrations connected to the Shopify platform, such as review widgets, email marketing tools, analytics services, payment gateways, and shipping or tracking apps. These third-party providers operate under their own terms, conditions, and privacy policies.

While we choose reputable partners, we do not control third-party services and are not responsible for any issues, errors, or damages arising from their use. You acknowledge and agree that your interaction with any third-party service is solely between you and that provider.

14. Optional Tools Provided by Shopify

Shopify may provide us with access to optional tools or features that we do not monitor, control, or manage (for example, certain analytics dashboards or marketing tools). You acknowledge that such tools are provided “as is” and without any warranties, representations, or conditions of any kind from us.

Any use by you of optional tools offered through the Website is entirely at your own risk and discretion. You should ensure that you are familiar with and approve the terms on which tools are provided by the relevant third-party providers.

15. User Comments, Reviews & Submissions

If you submit reviews, comments, feedback, photos, or other content (collectively, “Submissions”) to Vanillagood.com or to our social media channels, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, publish, translate, distribute, and display such content in any media, subject to applicable privacy and publicity laws.

You represent and warrant that your Submissions:

  • Are accurate and reflect your honest opinions or experiences;
  • Do not infringe any third-party intellectual property or privacy rights;
  • Are not unlawful, abusive, defamatory, obscene, or otherwise objectionable; and
  • Do not contain viruses, malware, or harmful code.

We reserve the right, but not the obligation, to monitor, edit, or remove Submissions that we deem inappropriate or that violate these Terms.

16. Personal Information & Privacy Compliance

Your submission of personal information through the Website is governed by our Privacy Policy, which explains how we collect, use, store, and protect your data. Our Privacy Policy also describes how Shopify may process certain information as part of its platform services, with servers generally located in the United States and Canada.

We expect customers to provide accurate personal information for account registration, order processing, and shipping purposes. Providing false or misleading information may result in order refusal, account suspension, or reporting to payment processors or relevant authorities where appropriate.

17. Errors, Inaccuracies & Omissions

Occasionally, information on our Website or in the Service may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions; to change or update information; or to cancel orders if any information in the Service or on any related website is inaccurate at any time, without prior notice (including after you have submitted your order).

18. Disclaimer of Warranties

To the fullest extent permitted by law, the Website and all products and services delivered to you through the Website are provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, nor do we warrant that any defects will be corrected or that the Website or server are free of viruses or other harmful components.

19. Limitation of Liability

To the maximum extent permitted by law, Vanillagood, its owners, officers, employees, affiliates, agents, contractors, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or any products purchased through it, including but not limited to:

  • Loss of profits, revenue, or savings;
  • Loss of data or business opportunities;
  • Personal injury or property damage; or
  • Delays, delivery failures, or other issues caused by shipping carriers or third-party providers.

In jurisdictions where limitations of liability are restricted, our liability shall be limited to the lesser of the maximum amount permitted by law or the amount you paid for the products giving rise to the claim.

20. Indemnification Clause

You agree to indemnify, defend, and hold harmless Vanillagood, its owners, officers, employees, contractors, affiliates, agents, and service providers from and against any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:

  • Your breach of these Terms or any documents incorporated by reference;
  • Your violation of any law or the rights of a third party; or
  • Your use of the Website or products in a manner not expressly authorized by us.

21. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

22. Termination of Service

We reserve the right to refuse, suspend, or terminate your access to the Website or Service at any time, without prior notice, if in our sole judgment you fail to comply with these Terms, engage in fraudulent or abusive conduct, or otherwise pose a risk to our business, other customers, or third parties.

Upon termination, your right to use the Service will cease immediately. Any obligations or liabilities incurred before the date of termination shall survive termination of these Terms.

23. Governing Law & Jurisdiction

These Terms and any disputes or claims arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the State of Kentucky, United States, without giving effect to any conflict of laws principles.

You agree that any legal action or proceeding arising out of or related to the use of the Website or these Terms shall be brought exclusively in the state or federal courts located in or serving Glasgow, Kentucky, and you hereby consent to the personal jurisdiction and venue of such courts.

24. Changes to Terms of Service

We reserve the right to update, modify, or replace any part of these Terms at any time. When we make changes, we will revise the “Last Updated” date at the top of this page. It is your responsibility to check this page periodically for updates.

Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes. If you do not agree to the revised Terms, you should stop using the Website and our Services.

25. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, you may contact us at:

Vanillagood
314 Green Acres Dr
Glasgow, KY 42141
United States

Email: support@vanillagood.com
Website: Vanillagood.com