Refund & Return Policy

Last Updated: December 9, 2025

1. Our 30-Day, Customer-Friendly Promise

At Vanillagood, we want you to feel confident and relaxed when you shop with us. If something is not quite right, we do our best to make it easy to return or exchange it.

You have up to 30 days from the date your order is marked as delivered to request a return, exchange, or refund. During this 30-day window, you can reach out to us for any reason — whether you changed your mind, ordered the wrong style or size, or simply don’t love the item as much as you expected.

Our goal is to keep the process simple and free from unnecessary requirements or complicated conditions.

2. What Our “No Complicated Requirements” Means

We aim to keep returns as easy and flexible as possible:

• No long forms, complicated approvals, or hidden conditions.
• No restocking fees for standard returns within 30 days.
• No requirement to keep all tags and packaging perfectly intact (though it always helps if you still have them).
• We simply ask that you treat the product with reasonable care and contact us within the 30-day window.

We reserve the right to reasonably refuse returns for items that are severely damaged, heavily worn, or clearly misused in ways that make them unsuitable for resale or donation. This helps us keep our policies fair to all customers.

3. Eligibility Window & Return Types

You can request one of the following options within 30 days of delivery:

• Refund: A refund back to your original payment method.
• Exchange: A replacement item, size, or style (subject to availability).
• Store credit: If preferred, we can issue store credit for future purchases.

4. Items That Can Be Returned

In general, most items purchased from Vanillagood can be returned within 30 days, for any reason, as long as you contact us within the return window. We do not require the product to be in “perfect, never used” condition, but:

• Items should be in reasonably clean condition.
• Items should not be intentionally damaged, destroyed, or altered in a way that makes them unusable.
• If possible, please include any original packaging or accessories you still have.

Our team will review each return in a fair and customer-friendly way, with the intention of saying “yes” whenever reasonably possible.

5. Items That May Not Be Returnable

To protect all customers and comply with health, safety, and fairness considerations, certain items may be non-returnable or only returnable under specific circumstances, for example:

• Final sale or clearance items clearly marked as non-returnable at checkout.
• Intimate or hygienic items where returns are restricted for health reasons.
• Gift cards or digital products (where applicable).

Any exceptions to our standard policy will be stated clearly on the product page or at checkout so there are no surprises.

6. How to Start a Return or Exchange

To start a return, refund, or exchange request, simply contact us within 30 days of the delivery date:

Email: support@vanillagood.com

To help us assist you quickly, please include:

• Your order number;
• The item(s) you would like to return or exchange;
• A brief explanation (for example, “changed my mind,” “didn’t fit,” “not what I expected”).

Our support team will reply with simple instructions and the return address. In some cases, we may ask for a quick photo (for example, in the case of damage) to speed up the process and avoid unnecessary shipping costs.

7. Return Shipping Costs

We always try to handle returns fairly and transparently:

• If the return is due to our error (for example, incorrect item sent, major defect, or damage during transit), we will typically cover or reimburse reasonable return shipping costs, or offer a free replacement or refund.
• If the return is due to a change of mind (for example, you no longer want the item, ordered the wrong size, or simply don’t like it), the customer is usually responsible for return shipping unless we offer a special promotion or agree otherwise in writing.

We will clearly explain the return shipping steps when you contact us, so you know what to expect before sending anything back.

8. Condition Review & Fair Assessment

Once we receive your returned item, our team will perform a quick visual review. We do not require a rigid “brand new, never touched” condition; instead, we look at the overall usability and fairness of the case.

In most cases, as long as the item is not severely damaged, unreasonably worn, or intentionally altered, we will proceed with your refund, exchange, or credit. If we identify any significant issues that might affect the type or amount of refund, we will contact you to discuss options before making a final decision.

9. Refund Processing Time & Method

Once your return is received and processed, we will notify you by email. If your refund is approved:

• Refunds are generally issued back to the original payment method used at checkout (for example, PayPal).
• Processing times can vary depending on your bank, card issuer, or PayPal, but most refunds appear within 10 business days after we process them.

If a refund cannot be processed back to the original method (for example, if the account is closed), we will work with you to find a reasonable alternative, such as store credit, subject to applicable payment rules.

10. Exchanges & Replacements

If you would like a different size, color, or a completely different item instead of a refund, we are happy to help with an exchange whenever stock allows. In some cases, it may be faster and simpler to:

• Process a refund for your original purchase; and
• Ask you to place a new order for the desired item.

Our team will let you know the best option based on current inventory and timing.

11. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not as described, please contact us as soon as possible (preferably within a few days of delivery) at support@vanillagood.com.

To resolve the issue quickly, we may ask for:

• Your order number;
• A brief description of the problem; and
• Photos of the product, packaging, and shipping label (if visible damage occurred in transit).

We will work with you to offer an appropriate solution, such as a replacement, partial refund, full refund, or other fair remedy depending on the situation.

12. Orders Marked as Delivered but Not Received

If your tracking information shows that your package was delivered, but you cannot find it:

• Check around your property and with neighbors or household members;
• Verify that the shipping address in your order confirmation is correct;
• Contact the carrier (USPS, UPS, FedEx, DHL) for additional details or to open a delivery inquiry.

While carriers consider the package delivered once scanned, you can also contact us, and we will do our best to support you and review options, taking into account the carrier’s investigation, your order history, and any other relevant information.

13. Late or Missing Refunds

If we have approved and processed a refund but you have not seen it posted yet:

• First, check your bank or PayPal account again;
• Then contact your bank, card issuer, or PayPal, as it may take some time before your refund is officially posted;
• If you have done all of this and still have not received your refund, please contact us at support@vanillagood.com.

14. Fair Use & Abuse Prevention

Our 30-day, customer-friendly policy is designed to be generous and simple. However, in rare cases where we detect repeated or abusive return patterns, fraudulent claims, or intentional misuse of our policy, we may:

• Limit the number of returns or exchanges accepted from a specific account or address;
• Decline an order or refuse a return in line with our Terms & Conditions;
• Close or restrict accounts that clearly violate fair use and trust.

We always aim to use these measures sparingly and fairly, focusing on maintaining a good experience for the vast majority of honest customers.

15. Policy Transparency & Updates

We believe in being clear and straightforward about our Refund & Return Policy so you can shop with confidence. If we change or update this policy, we will revise the “Last Updated” date at the top of this page. Any changes will apply to purchases made after the updated policy goes live, unless we clearly state otherwise.

16. How to Contact Us

If you have any questions about this Refund & Return Policy, or if you need help with a specific order, please contact us:

Vanillagood
314 Green Acres Dr
Glasgow, KY 42141
United States

Email: support@vanillagood.com
Website: Vanillagood.com